We ship within Canada and USA, appropriate shipping fees are calculated at checkout based on the shipping address

We aim to ship all orders within 1-3 business days.

After we ship your order, the processing and transit times of the courier will determine how long you order will take to arrive.

If your order will be delayed for any reason, we will contact you to let you know, and provide an updated timescale.

You may exchange any item purchased online within 30 days for a $15.00 charge to cover shipping and handling. Please note that return shipping costs are the responsibility of the customer. We ask that you please call us in advance so we can check that we have the item you’re requesting in stock and other details.

We want you to be happy with your purchase from Big Bear Trading Company®. If you are not completely satisfied, you may return any item purchased online within 30 days for a full refund.
Please note that return shipping costs are the responsibility of the customer.
Please enclose a copy of your receipt, and be sure to include a daytime phone number and email address. Items returned for refund or exchange must be in original condition and packaging.

Send the original item with receipt, along with your street address and daytime phone number and email address to:

Big Bear Trading Company®
ATTN: Returns/Exchanges
PO Box 1538
Banff, AB
T1L1B5
CANADA

Please email us if the item we shipped is defective. We will exchange the item or issue a full refund plus shipping cost. We handle defective items on an individual basis.

Please email info@bigbeartradingco.com with any additional questions.